Ralph Bergstrom

Ralph F. Bergstrom email: Ralph_Bergstrom@hotmail.com

TECHNICAL IMPLEMENTATION LEAD ♦ WINDOWS SERVERS ♦ ARCHITECT Australian Permanent Resident

Mobile:+ 41 786 698 765

PROFESSIONAL OVERVIEW

"Over 17 years experience in delivering technology solutions across complex server and network platforms, adding value to the business whilst building inspirational ideas to meet operational growth through technology and development. With excellent business development and relationship management skills, I offer a pro-active approach and enjoy taking on new challenges and delivering results."

EXPERTISE

• Building network infrastructures                             • Delivering architecture and design
• Windows servers                                                  • File & Print sharing expertise
• Systems engineering and management                  • Implementing Standard Operating Procedures
• 3^rd & 4^th level technical support                             • Tactical thinking
• Project management and resource planning           • Leading and developing teams

PROFESSIONAL EXPERIENCE

　

Nestle SA, Switzerland June 2006 to date

TECHNICAL IMPLEMENTATION LEAD - Windows Servers (permanent)

With over 5,000 active servers and approximately 15 new servers being implemented each week, the role of Technical Implementation Lead provides full project lifecycle management for new implementations, ongoing server maintenance and solutions in production, trains personnel and documents the handover of solutions to the supplier.

Leading and establishing program / project delivery criteria, providing strategic & tactical planning for server support, maintenance and implementations

Averaged installs technically coordinated per month - 60 Windows servers, 10 cluster installs & 12 projects.

Project lifecycle management from technical request & validation of proposals, to costs, timing, management meetings and coordination of resources.

Providing 3rd / 4th level technical support to ITSM and to Nestlé Markets including training and user manuals.

Part of the Systems Development group issuing technical patching & security patching, and also Core team member in the Business Technology Centre (BTC), reviewing projects to develop / update new system solutions.

Facilitating relations with Hewlett Packard (primary suppliers) and business unit managers, reviewing costs and proposed system architecture.

Provide the Windows 2000, Life Cycle management SWD, Monitor & Inventory, testing methodologies, procedures and management of outage requests.

Planning, facilitating and managing the workloads of 3 technical staff.

　

RWE npower, UK June 2005 to May 2006

TEAM LEADER / TECHNICAL AUTHORITY (contract)

RWE npower is a leading integrated UK energy company supplying gas and electricity through their retail business ‘npower’. The company had made a decision to migrate their existing systems from NT4 onto Windows 2003.

Planned and designed the migration of data and printers from a multi-site (37 sites) Windows NT 4.0 domain to a Windows Server 2003 based Active Directory forest with around 3,000 users.

Designed the centralisation & consolidation of the File and Print infrastructure, utilising Active Directory Integrated DFS, Standalone DFS and Consolidation Root DFS onto MS Windows Server 2003 Cluster connected to SAN

Designed the centralised Backup and Disaster Recovery strategy.

Reviewed a number of WAN acceleration products, appraising product performance and negotiating associated services with the vendors.

Utlised Prince 2 and Compass project methodologies, as well as a Microsoft SharePoint portal for document management.

Conducted a broad range of user acceptance testing and quality management programs.

　

Financial Services Authority (FSA), London UK September 2004 to April 2005

IT CONSULTANT (contract)

The FSA is an independent non-governmental body set up to regulate financial services in the UK. Supporting the Project Manager, this role focused on storage management and clearing much of the redundant information contained in their network.

Worked across a network of 2,500 users, building storage strategies to introduce policies designed at minimise work related file storage in inappropriate areas, and reduce non-work related storage.

Completed a full system appraisal, delivering appropriate system architecture food a Hierarchical Storage Management framework.

Implemented a range of Standard Operating Procedures, and achieved a 75% reduction in personal storage.

Created VB scripts to automate space management & reporting and architected an implemented intra-server data migration/consolidation

Scripted printer migration from 13 different servers and queues to 2 servers

Planned, tested an implemented Microsoft Virtual Server 2005 for testing, XP & Home Drive quotas, Active Directory VB scripts and Configured AD GPO’s to simplify and streamline project implementation

Unisys, London, UK April 2004 to August 2004

CONSULTANT for Avis (contract)

Assigned to Avis for the construction and consolidation of their European server network to create one central "server hotel" which was to have 5,000 users connect centralised Data Centre located in London

Architected, designed, implemented and documented a File and Print solution utilising Windows Server 2003 2-node MSCS cluster (Dell PE6650’s) connected to a Dell EMC SAN with Emulex HBA’s connected via McDATA fabric.

Designed the DFS (Distributed File System) to create a single share entry point for clients, assisted in Data Migration, setup AD and security settings and helped implement NLB (Network Load Balancing) solutions.

Provided 3rd level AD and work-stream support for technical problems during installation as well as during migration process

Implemented MS Cluster test environment utilising VMWare

Designed user training and documentation manuals.

On Site Network Solutions, USA October 2002 to March 2004

SENIOR SYSTEMS ENGINEER for Protein Design Labs (contract)

Assigned to Protein Design Labs, providing 3^rd level technical support across a number of projects which were being implemented, or had been implemented but had suffered a number of technical glitches!

Provide 3rd level support, architecting, implementing and administering systems based on Microsoft Network Operating Systems.

Troubleshot existing technical issues, developing and maintaining new Standard Operating Procedure (SOP) documents for building servers and installing applications

Installed and supported about 55 Dell servers (PowerEdge and blade-servers) in a 450 user, multi-site environment

Architect and design of anti-spam, anti-virus, back up, data migration and risk management solutions, providing additional documentation for disaster recovery.

Diagnosed networking and printing problems, audited and corrected Active Director and set up DNS and WINS.

Various roles 1990 to 2002

SYSTEMS MANAGER / SYSTEMS ENGINEER

During this period, held a number of full time business management and consulting roles for medium to large corporations, providing the following services:

Engineered the support and maintenance of networks and systems, including the design and development of tools & scripts and the integration and/or consolidation of servers and services between different business units and technologies

Planned and implemented IT system security (virus and firewall protection), including the creation of global security infrastructures through 3rd party software across 60,000 units.

3^rd and 4^th level support; troubleshooting, diagnosing and testing.

Developed best practices, operational procedures and design documentation, planning and coordinating system utilisation, and performing growth analysis and capacity planning

Performed data migration, systems architecture, systems management, storage consolidation, testing, server administration, installations, network troubleshooting, 3rd level technical support,

Positions held:

NT Systems Engineer & Consultant - Pfizer Inc, USA (1998 to 2003) (contract/permanent)

Systems Manager - Rintenko, USA (1996 to 1998) (permanent)

Systems Manager for Operations - Federation of Technical Employees, Finland (1990 to 1996) (permanent)

EDUCATION & PERSONAL DETAILS

Associates of Arts (Business and Computers),
Swedish Commercial College in Helsinki, completed 1990
(B.A. Degree - equivalency papers from Western Michigan University - Davenport College in Kalamazoo, USA)

Languages: Fluent in English, Swedish and Finnish and able to conduct business correspondence and conversation in German and French.

VISA STATUS

Australian Permanent Resident

MAIN TECHNOLOGIES USED

Windows Server 2003

HP c-Class Blade System

HP DL –series servers

Windows Clustering

CERTIFICATES & COURSES (summarised)

MCSE + Internet on NT 4,

MCSE on Windows 2000,

MCSE on Windows Server 2003,

CCA (Citrix Certified Administrator) for MetaFrame

CCNA (Cisco Certified Network Administrator)

MCSE+Internet: Exams: 70-067, 70-068, 70-073, 70-058, 70-059, 70-087, 70-088, 70-079, 70-028

MCSE 2000: Exams: 70-210, 70-215, 70-216, 70-217, 70-219 (and SY0-101)

MCSE 2003: Exams: 70-292, 70-296

CCNA: Exam: 640-607

Security+: Exam: SY0-101

CCA: Sylvan Exam #218

ITIL Foundation: Exam

REFEREES

Full referee details can be supplied upon request.